All about us:
I'm Brian Seed and I started Organic Sleep Products in September, 2005. I'm a former high school music teacher that, because of a little thing called rheumatoid arthritis, had to leave my teaching career. Since my father has been in the mattress business for over 40 years, I decided to put my creative energies into better sleep. With a Masters Degree from Willamette University in Salem, Oregon (one of the finer institutions of higher learning in the western U.S. I might add), I certainly know how to do my homework. And, with a depressed immune system because of the rheumatoid medication, I decided to focus myself on healthier mattress and bedding alternatives.
TAH DAH!!! Organic Sleep Products was born. The first thing you need to know is that this is not some "fly-by-night" Internet operation run from a home office or garage. We started, and continue to be, a full service retail store with a showroom, attached factory, delivery staff, fuel efficient "green machine" that runs around town and, of course, a computer through which we are bringing you this message.
What is "ORGANIC", "GREEN" and "NATURAL"?
These terms mean different things depending upon where you shop. At our store, here is how we define them:
ORGANIC: As chemical free as possible, using only those raw materials that are 3rd party certified by a USDA (United States Department of Agriculture) certification agency. We do not label or sell products labeled as "ORGANIC" without documentation of 3rd party certification, nor do we allow products into our store that substitutes non-organic raw materials when organic materials are available. In the case of Natural Rubber, this material must meet one or all of the following: Rubber Milk from a certified organic plantation; Fully natural rubber content as allowable in the Dunlop or Talalay manufacturing process; Oeko-Tex Standard 100 Certified; Eco Institut Certified. All cotton and wool products must meet the Global Organic Textile Standard (GOTS).
NATURAL: Use of materials that are as natural as possible and practical without organic certifications. Use of synthetic fabrics are allowed on mattress covers only, not in bedding, in order to comply with US federal flamability standards and for thermo-neutral purposes. Latex Rubber must be at least 70% natural rubber content for Talalay Latex. No polyurethane foams are allowed. All latex rubber must be Oeko-Tex Standard 100 Certified.
GREEN: These products contain synthetics, but these must be derived in an eco friendly manner. Polyurethane foams must contain at least 40% plant-based polyol, resulting in a 30% overall agricultural based content. Green Guard certification preferred. Gel products must contain a minimum of 70% food grade mineral oil as a basis for the gel componant. Rebonded polyurethane cores must be Green Guard Certified for no offgassing. Plant based fibers, including Bamboo, must be derived in an eco-friendly manner, carry the Oeko-Tex Standard 100 Certificate and not be chemically treated as "wrinkle free."
All of our products fall into one of these 3 categories. We work with our suppliers to insure these standards are met and, if we find a product we offer that doesn't meet these standards, we stop selling it! We insist our suppliers back up their certifications with documentation and, although some componants are proprietary, whenever possible we are told the source of all of the raw materials.
What certification abreviations mean:
GOTS: Global Organic Textile Standard - a published and regulated industry standard for organic textile production.
GOLS: Global Organic Latex Standard - new to the industry, a published and regulated industry standard for the growth and production of organic latex rubber.
OTCO: Oregon Tilth Certified Organic - a fully independent organic certification, one of the most difficult to obtain.
We do the work and the research so you don't have to!!
Our contact information
By standard mail:
Organic Sleep Products LLC
63040 N. Highway 97, Suite 2
Bend, Oregon 97703
1-800-693-1727 or 541-598-3955 (between 8:30 a.m - 6:00 p.m. Mon-Fri, Pacific Time)firstname.lastname@example.org
All bedding items that appear on our web site, with few exceptions, are stocked at our retail store and will ship within 72 hours of ordering. If there the item is out of stock or there will be a delay, we will notify you immediately by updating your order status page and by email. We will not be liable for our email communcations not reaching you due to your spam filter. Bedding items are not charged to your form of payment until they are staged for shipment.
Mattresses are ordered from the manufacturer at time of order and can take up to 2 1/2 weeks to ship from our facility. You can expect delivery within 6 to 10 business days of shipment, unless you live at an address classified as "rural," to which delivery could take up to 3 weeks. Mattress orders will be charged at time of order.
Refund, Returns and Cancellation Policies PLEASE READ CAREFULLY!:
General Information: We accept returns for bedding items that have not been removed from the packaging or for items that have been opened and found to be defective. The customer MUST contact Organic Sleep Products PRIOR TO RETURNING THE PRODUCT! Any returns received without prior contact will be discarded.
Organic Products: All organic products are shipped new and in factory sealed packaging. We do not accept returns on organic products once packaging has been opened outside of our store for any reason other than product defect. As organic products are as pure as possible, it is reasonable to expect some odor from a new organic product that contains wool or Dunlop process natural rubber.
Mattresses: None of our mattress suppliers offer a comfort guarantee. Further, our state (Oregon), has no provision to relabel a returned mattress as such for resale. Therefore, we do not accept comfort returns on mattresses, do not sell mattresses that have been returned due to a comfort guarantee and only sell floor or show models out of our retail showroom where they are clearly labeled as such. All mattresses are delivered in their complete, factory sealed packaging.
Allergic Reactions: We recognize that a wide variety of allergies exist in the general population, some of which can not be anticipated. We do not, however, except returns for this reason unless the item is in its original, unopened, packaging. It is recommended that an individual with an allergy to lanolin NOT purchase any item that contains organic wool, or natural wool that has not been stripped of the lanolin naturally present in the wool fiber.
Frequently Asked Questions:
What warranties are offered for mattress sets and bedding?
Each product manufacturer offers their own product warranties. The product warranty is from the manufacturer of the product and not from Organic Sleep Products. Organic Sleep Products is happy to provide you with warranty service and information as a liaison between you, our customer, and the manufacturer of the product purchased. However, any decision regarding the validity of a warranty claim, repair or replacement of a product is at the sole discretion of the manufacturer and their decision is final.
Do I need a doctor's prescription?
You do not need a medical prescription unless you wish to purchase an organic mattress without the organic wool, which serves as the fire barrier. A medical prescription should be clearly written to say "Mattress with no flame retardant barrier" without any specific substance listed. An additional charge will apply as these mattresses are considered custom builds.
Why are returns not allowed on organic beds and bedding?
Once an organic product is removed from packaging in your home, by the rules of our certification and certain legal statutes, these products can no longer be sold as organic. Therefore, we can not accept returns, except as specified under our return policy above.
Numbers in parentheses on the drop down option selector are just part of the code - the true price is what is listed with the $ sign.